The client was a large computer peripherals reseller based out of Newjersey USA. The client wanted an application which act as a customer redressal center and also use the information to sell special offers and deals that were currently being offered. Savitr was called upon to build a solution which would help the tele sales agent to quickly retrieve information, log the complaint and promote the special deals of the site based on the customer’s purchase patterns and needs.

The application had access to customer details, their billing details, history of complaints logged and the resolution statuses. The application enabled customer allocation, customer search, and transfer of complaints, calendars, mailing facility, multiple disposition statuses, history, purchase patterns and other utility aspects.

The application was rich in detail and workflow. The queries had to be optimized for quick retrieval of information and the visual design had to accommodate the presentation of critical information with minimal click throughs. The challenge that Savitr faced was to accommodate the multiple change in workflow and features which evolved as the application’s acceptance grew. Savitr had to re-engineer and make changes to the application without compromising the effiiciency and the robustness of the application.

This 15 person month application was developed using Oracle 8i and ASP.